Skip to main content
All CollectionsTransactions
Troubleshooting Failed Transactions
Troubleshooting Failed Transactions
Updated over 11 months ago

The Elroy App offers users a convenient platform for various transactions, making it easy to handle financial activities on the go. However, encountering a failed transaction can be frustrating. In this troubleshooting guide, we'll explore common reasons behind failed transactions on the Elroy App and provide step-by-step solutions to help users overcome these issues.

Understanding Common Causes of Failed Transactions:

  1. Insufficient Funds: One of the most common reasons for a failed transaction is insufficient funds in the linked account. Ensure that your account has the necessary balance to cover the transaction amount and any associated fees.

  2. Technical Glitches: Temporary technical issues, such as server downtimes or connectivity problems, can lead to failed transactions. It's essential to rule out any potential technical glitches before assuming a more significant issue.

  3. Expired or Invalid Payment Information: Verify that the payment information, including credit/debit card details or linked bank account information, is accurate and up to date. Expired cards or invalid information can lead to transaction failures.

  4. Network Issues: Unstable internet connections or poor network coverage can disrupt the transaction process. Ensure you have a stable and reliable internet connection before initiating transactions on the Elroy App.

  5. Transaction Limits: Some financial institutions impose transaction limits, both daily and per-transaction. Check with your bank or credit card provider to ensure you haven't exceeded these limits.

Step-by-Step Troubleshooting Guide:

  1. Check Account Balance: Verify that your linked account has sufficient funds to cover the transaction. If not, transfer funds or deposit money into the account before retrying the transaction.

  2. Review Payment Information: Double-check the payment details entered on the Elroy App. Ensure that the card or bank account information is accurate and up to date. Update any expired cards or correct any errors.

  3. Retry the Transaction: If the failure was due to a temporary glitch, try initiating the transaction again. Sometimes, the issue resolves itself, especially if it was related to a momentary disruption in service.

  4. Contact Customer Support: If the problem persists, reach out to Elroy App customer support. They can provide assistance, investigate the issue, and offer guidance on resolving specific problems associated with your account or the app itself.

  5. Clear Cache and Update the App: Outdated versions of the app or a cluttered cache can contribute to transaction failures. Ensure you have the latest version of the Elroy App installed and clear the app cache if necessary.

  6. Check Network Connection: Confirm that your device has a stable internet connection. If using mobile data, consider switching to Wi-Fi or vice versa. Sometimes, changing your network connection can resolve transaction-related issues.

  7. Verify Transaction Limits: Contact your bank or credit card provider to confirm whether you have exceeded transaction limits. If necessary, request an increase in limits or spread the transaction over multiple attempts.

Did this answer your question?