At elroy, we aim to process applications as swiftly as possible. However, there can be instances when your application is pending for a longer time. Here's what you can do:
Check Your Application Details: Ensure all the details you provided during the application process match with your government-issued ID. Any discrepancies can cause delays.
Quality of Documents: Make sure that the documents and selfies you uploaded are clear and not blurry. All four corners of your ID should be visible in the image.
Additional Verification: Some applications may require additional verification steps, especially those from certain countries. Be sure to complete these promptly if required.
Contact Support: If you've checked all the above and your application is still pending, it may be time to get in touch with our support team. You can do this via the help center on our website or through the elroy app.
Remember, an application pending status doesn't necessarily mean there is a problem, it can simply be that our team is working diligently to verify your information for a secure and compliant experience.